Industry-specific voice intelligence
From NABH-aligned PREM capture to SaaS churn prediction—voice feedback adapted to your sector's KPIs, compliance requirements, and workflows.
Healthcare
Patient voices → Clinical operations KPIs
Patients speak in stories. We extract clinical operations KPIs—handover delays, discharge friction, nurse response variance—and surface PROM/PREM insights aligned to NABH/CAHO/JCI.
Example KPIs
- Handover delay (minutes)
- Discharge friction score
- Nurse response variance
- Triage clarity index
- Bedside dignity perception
D2C & Retail
Where did trust drop?
Where did trust drop—unboxing, support, returns? Voice reveals sentiment curves across your customer journey. Auto-tag product feedback, route to catalog teams, track net sentiment by SKU.
Example KPIs
- Unboxing sentiment score
- Support deflection rate
- Return reason clusters
- Net sentiment by SKU
- Repurchase intent signals
SaaS
Churn signals before the cancellation
Catch churn signals before the cancellation email. Voice interviews at onboarding, 30-day, 90-day checkpoints. Surface friction themes, feature gaps, integration pain—route to product, support, or sales.
Example KPIs
- Onboarding completion score
- Feature adoption friction
- Integration blockers
- Expansion intent signals
- Support ticket reduction
BFSI
Compliance + empathy
Compliance + empathy at scale. Multilingual voice consent, transcription with audit trails, sentiment analysis for branch service quality, loan disbursement friction, claim settlement clarity.
Example KPIs
- Branch service sentiment
- Loan disbursement friction
- Claim settlement NPS
- Compliance adherence rate
- Digital adoption barriers
Education
Student voice → institutional action
Student voice → institutional action. Capture course feedback, faculty effectiveness, campus safety concerns in students' own words. Analyze by department, cohort, semester. Route urgent issues to deans.
Example KPIs
- Faculty effectiveness score
- Course content relevance
- Campus safety perception
- Placement support sentiment
- Mental health concern flags
Hospitality
Guest delight in voice, not stars
Guest delight in voice, not stars. Post-stay voice notes, in-room QR feedback, concierge quality checks. Tag by property, season, guest segment. Surface staff excellence and hidden operational gaps.
Example KPIs
- Check-in smoothness score
- Room quality perception
- Staff courtesy index
- Amenity satisfaction spread
- Rebooking intent signals